The device, or the idea
What you make today, or what you want to make.
SUPPORT
Find the
right door.
Mood Lab is the technology inside the device. Who helps you depends on which side of it you're on.
I own a device
Help for your device comes from the brand that made it, and from inside the app.
- Open the app and connect your device. If it connects, it's genuine.
- If the app says your device can't be verified, contact the brand or the shop you bought it from.
- Questions about a purchase, a return or a warranty always go to the brand.
I'm a partner
Technical questions about an integration, a pilot or Brand Studio.
- Already working with us? Your Mood Lab contact is the fastest route.
- Not yet? Start a conversation and tell us what you're building.
IS IT GENUINE?
Check your device.
The app tells you.
Every genuine device carries an identity sealed at the factory. The app checks it when the device connects — nothing to look up, nothing to compare.
WHAT DO YOU NEED?
Five situations.
Five right places.
- 01My device won't connect or verify
Go through the check above. If it still can't be verified, the brand that made it is the one to ask.
Check a device - 02I want to understand a control or a number in the app
See what each part of the app does, screen by screen.
Tap through the app - 03A purchase, a return or a warranty
Always the brand you bought from. They sold the product and they stand behind it.
- 04I'm building a product with Mood Lab
Your Mood Lab contact is the fastest route. New here? Tell us what you're building.
Start a conversation - 05Privacy or compliance
The notices are on every page, in the footer — and right here.
FOR PARTNERS
Before you reach out,
have three things ready.
You don't need every answer. These three are enough to find the right starting point.
Where your hardware stands
The format, the stage, and who builds it.
What matters first
Authentication, control, usage insight, analytics or play.
GOOD TO KNOW
Genuine devices
Every genuine device carries an identity sealed at the factory.
The app
One app for every device built on Mood Lab.
Your information
Privacy and compliance notices are in the footer of every page.